• Then Start the scan again. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. While connect to WiFi, Tap I’m ready. Hi, I am a new customer. Guy very helpful explained that sales couldnt order but would get through to tech team but the wifi pods wouyld be free, put me on hold and after 25 minutes, tech team member answered ask what the problem was (blackspots in bedroom low sig 12 meg. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. · Wait 2 mintues for Scan. Every time I call (4times now) the agent has successfully ordered me a new Wi-Fi pod. The VM Connect app advised to order the WiFi pods, but with no information on how to do this. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Go to solution. If so, Tap Optimise. Despite trying to use the connect app on multiple devices (and in the same room a. Wifi pod issues in Networking and WiFi yesterday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods in Speed Friday; Need to Order Pods but I cant order through Virgin Connect in Networking and WiFi FridayWe recently had our Hub 5 installed by Virgin. Wireless right beside the hub is averaging 220mbps outwith this room the wireless is just terrible. The WiFi Max guarantee costs just £8 per month, or is free to some customers, and promises minimum download speeds of 30Mbps in every room, or a £100 bill credit. Virgin Media; My Virgin Media; Shop; Help;. The agent will ask you to upload screenshots of the scan results and then order the pod for you which should be delivered by yodel a few days later. the FAQ doesn't say anything about it being Volt+Gig only nor is there any mention at all on the FAQ page about them being chargeable. Good Morning @Little_miss_sun, thanks for your post and a very warm welcome to you! I'd be able to pick this up for you and request the Wi-Fi pod to be added to your account. Hi, have done a Wi-Fi scan on the connect app and have three rooms less than 7meg download speed, but doesn’t show me how to order Wi-Fi pods. However, it’s worth pointing out that the. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. Scan complete, Tap continue. However they can be chargeable depending what package you on. on 01-05-2023 13:10. Wait 2 mintues for Scan. • Wait 2 mintues for Scan. To run the scan, simply connect to your. If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. Tap Start the scan. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Networking and WiFi. I tried using the connect app but it is just about fast enough when connected so it won't let me order one. I have the Volt 600 ultimate package and the download. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. QuickStart, set up and connections. SpeedI don’t have a pod at all and I am doing the tests via wifi , please help it so driving us all and as it make a the tv in our back room - 5403097. I'm sorry to hear about the issues with the Connect App and the Wi-Fi when you're trying to scan the house. Same issue as everyone else - VM connect detects the "fair" connection (27mbs download ) but there is no way to order a pod. Wi-Fi extenders. 😊. Security matters. Subscribe to this message's RSS feed. Use the VM connect app or give customer services a call. Phone. 500. In response to Lee_R. The app says I'm optimised, but I cannot find a way to order my first WiFi pod to overcome my issues. Speed. Stay safe online. Hi My volt benefits have been applied but I cant find information on the website anywhere on how I order the Wifi Pods? Is there a way other then having to ring customer service? regards JennyIt's great to hear you're looking at having WiFi Pods. Virgin Phone Switchover. I did the latter and was "accidentally" charged an extra £3/ month on top of my volt package so just make sure they don't do that if you're entitled to them. - 5289462. One thing i will say, to get the best out of the pods and you move around the house you need to disconnect the wifi on your device and then reconnect for it connects to the strongest wifi source. Further exclusions & legal stuff apply. • While connect to WiFi, Tap I’m ready. I might be missing something but I can't find any order form and have 3 rooms with below 10Mb. See the following page for details, including how to order online via My Virgoin Media or through the Connect app. Further exclusions & legal stuff apply. Just joined. Tuning in. Plus, No way to access to customer support thru phone, or live chat. Forum; Apps. The pods are only free for volt customers and 1gig service. I have the 1gb package, I have run the speed test which confirmed the. Our new WiFi Max service allows you to have up to 3 pods. Hello My broadband speed is a bit spotty in my flat - I get 500mbs+ in my bedroom (Bedroom 2) where I use it most but poor readings in the rest of the residence. See the following page for details, including how to order online via My Virgin Media or through the Connect app. Tap Start the scan. Please try following the instructions <<< here >>>. Simply sign into My Virgin Media and you will see your orders on your account dashboard. It can take a few days for the Connect app and the Hub to synchronise, so keep trying. While connect to WiFi, Tap I’m ready. Hey , Welcome to the community and thanks for taking the time to post your issue on the forums. Had Virgin Installed around August when they came to the area, was given a Hub5x with a 1gig package and told that modem mode would enable me to use my own kit that i wanted to run. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. If I try and activate WiFiMax it tells me to run a test on VM Connect and order from there. Networking and WiFi. Virgin Mobile. Hello, I wonder if someone can help me to order my first WiFi pod please. Hi Aisha, I have also been trying to order 1 Wifi Pod as I have poorly signal i a couple of places in my housew but I cannot find where to. Manage Your Account. I tried running a diagnostic through the VM Connect app in the dead spot and it said I was eligible to order a Wi-Fi pod, but it directed me back to the Virgin Media website, and from there it told me to chat to an agent online to order a pod but the chat/messaging service disconnects before I get a response. Very poor customer serviceFrom 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. See the following page for details, including how to order online via My Virgin Media or through the Connect app. • Start the Scan (do this in every room) • Scan complete. Start the Scan (do this in every room) This will be available via the purple envelope on the top right of this page. TV. I was advised I could order one free through the connect app but not seeing an option to do so. I have set up the new hub 5 router and have good reception close to the Hub 5, but have poor WiFi in the kitchen at the back of the house. . With the WiFi Max pods that we do, if you are on a Volt Bundle, or the 1GB package then you are entitled to the WiFi MAx pods for free. Thanks for confirming your details via private message @k850ilw. Tap Add a room, and at on the room you're in, then Start the Scan (do this in every room)I’ve not worked out a combination of phone number options that gets me through to tech support with a human at the other end. If you which to go through the diagnostic process for this, I will send you a private message so that we can do this. Take control using. Scan your home using the Virgin Media Connect app and, if it finds signal blackspots, you can order an Intelligent WiFi Pod by calling 0800 064 3850. When your household is with Virgin Media and O2 you’ll get supercharged speeds, data and WiFi. Home Phone. Hi Please see message 2 on the following <<< pinned post >>> which details how to request the wifi podsHey steff_c Thanks for your post here, sorry to see your pod is partially covering your signal, this is definitely a case where we need to add one more to get this issue sorted. Virgin Media WiFi pods are designed for easy plug-and-play setup with the Intelligent WiFi Plus app. The mesh wifi pods now come with a speed guarantee . Check out the purple envelope in the top right hand corner for a private message from me. Tap Start the scan and then. Easy to set up, coverage has. Just make sure your mobile is on the correct VM wifi network and not using any VPN's. • View, manage and even order WiFi Pods*. Please look out for the purple envelope in the top right of your screen. Reply. If you’d like to change the delivery date of an order that has already been dispatched, you’ll need to contact the courier directly. . on 24-04-2023 10:57. I have the option on the site but it errors out, classic. Regards. I have a few spots in my house where I get no WiFi reception, even though the connect app tells me I get 10mbps! I have a 1gig fibre package which includes WiFi pods, but I have no clue how to order them. Account - Mobile. Tap Add a room, Tap the room you're in. Virgin Phone Switchover. Speed Please can you try the below steps usng the Connect the app:-. Wait 2 mintues for Scan. However it will be chargeable if your on a lower tariff. My. Can anyone help. The mesh wifi pods now come with a speed guarantee . From 4 tests in 3 rooms, I got download speeds of 14, 5, 8 and 15 Mbps with corresponding upload speeds of 6, 0, 1 and 6 Mbps. And sorry that you require a pod. Technical assistance just gets an AI that assumes there's a fault. Either wait here for a mod to reply which could take a while or call VM. Can I. They are free on Volt, 1GB or Oomph bundles. Thanks,Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. The pods can only be sent out one at a time and a minimum of 7 days apart. Re: WiFi Pods order. You can now order an Intelligent WiFi Pod by calling 0800 064 3850. Technical assistance just gets an AI that assumes there's a fault. It is not great - often the reconnections drop out or can't be made. Otherwise WiFi Max is an £8 Monthly addition to. However they can be chargeable depending what package you on. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Speed It's great to hear you're looking at having WiFi Pods. They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bun. This link will help. And the pods should be delivered within 72 hours. Billing and payments. Subscribe to this message's RSS feed. I upgraded to a Hub 4 and Gig1 around 2 months ago and have just constantly been struggling to connect at the far end of my house. Manage Your Account. Then Start the scan again. Hi- Could somebody please let me know how i order a WIFI Pod - Having put up with consistently with poor wifi coverage in 3 known points around the house - i have today scanned with the Connect app - One room only delivery 8mbps per second and two other rooms not even connecting "oops something has gone wrong" (all on the same. It's unclear just how to get this - the connect app is a little inconsistent, and I can't find anywhere to order it online. Also, the exterior cable runs directly into the living and can only be put next to the exterior wall. Reply. 5X hub with poor WiFi, pods repeatedly cancelled in Networking and WiFi 10 hours ago; Order Wi-Fi pods in Networking and WiFi yesterday; Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi yesterday; Wifi pod issues in Networking and WiFi Saturday; WiFi. . If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. If you need any further help after doing this, let us know. I joined virgin broadband yesterday. I found out there should be an isolation box. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Browse Virgin Media Virgin Media Community. Networking and WiFi. My Virgin Media App. QuickStart, set up and connections. Hello, I'm at my wits end here trying to find out how to order a WiFi pod. Thanks - Steve Hi. Sorry to see you are having problems ordering the wifi boosters. Thank you so much for your help! I've run the network diagnostics as per your instructions, and yes it shows the temperature of my Hub 3. VM will only send out one at a time, and there must be at least 7 days before ordering each one. QuickStart, set up and connections. Phone. Scan complete, Tap continue. Jimmy1987. · Tap Add a room, Tap the room you're in. Tap Add a room, Tap the room you're in. . • Then Start the scan again. Kind regards, Ilyas. Scan complete, Tap continue. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). I recently switched to Virgin Media broadband and had a Hub 5 installed, but am now experiencing limited WiFi coverage. The Virgin Media Connect app is the control unit for your WiFi. Speed Hi BenHawkeye . Complaints. It is not coming up on the virgin connect site. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. (Spoiler: there is no modem mode currently on the 5x), Thanks for your response here and welcome back. When I try to get a pod it seems like I an going to be charged even though I am an existing o2 customer who should be able to. Home Phone. Smart Wi-Fi Pod Support. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second. Like many others on this community forum I am also having trouble obtaining the first Wi-Fi pod in order to meet the VM guarantee for max Wi-Fi. This promotion means you won’t pay the usual setup fee of £35. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. The VM connect app says go to 'my virgin media' account and order a WiFi pod? The contact phone number rings out for ages. There's no option to order a pod from the app, it keeps sending me to a "new customer" page to choose my package. My Virgin Media App. Hub5x Poor Wifi range, how to order wifi Pods. Cannot speak to anyone direct or even on chat so thought I’d give the community a go. While connect to WiFi, Tap I’m ready. SpeedYou do need to use the Connect app to perform the Home Scan in the area where the signal is low (est) Using the app should also help optimise the signal. Download the Virgin Media Connect app to scan the area to discover what’s getting in the way of your WiFi and chat with an agent about any issues. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. It helps you get your broadband up and running and make the most out of your WiFi experience, all from the comfort of your sofa. Hi mom looking at how to order Wifi pods too, I spoke to someone in customer service today and she advised that the system wouldn’t let her order one for me! move run the diagnostics via the virgin connect app, in bedroom 2 my wifi is 14mbps and in the office 18mbps so I really don’t understand wh. The best way to get a pod order is download the Virgin Connect app, from here do a scan. Sorry to hear that you've been unable to order your pod via connect app. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) I cannot access my website in Networking and WiFi yesterday; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi yesterday; App not working in Networking and WiFi Tuesday; A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi Tuesday; How can I get a Wifi Pod in Networking and WiFi Tuesday Now, trying to activate WiFi Max to request a WiFi pod, which is not possible thru any online channels. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. My Virgin Media App. Manage Your Account. I upgraded to the Gig1 service and was told I could order up to 3 wifi pods. WiFi pods are free, if deemed necessary for Volt and Gig1 customers. Hey @JOHNBOY58, thanks for reaching out to us and a warm welcome to the Virgin Media forums. Phone. 👋🏼 I'm sorry to hear about the trouble you're having when trying to order out a Wi-Fi pod. 0 Kudos. If so, Tap Optimise. I would advise that we don't have the ability to order multiple pods for a customer and can only be issued one at a time - this is simply to avoid customers claiming Wi-Fi pods that may in fact not be needed. Check out the purple envelope in the top right hand corner for a private message from me. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 5 hours ago; Wifi pod issues in Networking and WiFi Saturday; WiFi pods in Networking and WiFi Friday; Hub5x Poor Wifi range, how to order wifi Pods in Networking and WiFi Friday; Instructing devices onto specific pods. You can order WiFi pods from the Virgin Media Connect app. But VM connect doesn't work. QuickStart, set up and connections. I will send a private message - watch out for the purple envelope. This will optimise the connection where possible and then if it can't and a Pod is needed, you'll be prompted to order one. · Then Start the scan again. Signal does not reach my bedroom. Tap Start the scan ; Then Start the scan again ; While connect to WiFi, Tap I’m readyYou can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the Gig1 package, or Ultimate Oomph, or on a Volt bundle, however if you are on any other package then they £8 a. Please can you try the below steps for me on the app as it should help sort this; Tap Start the scan. Networking and WiFi. Thanks, Kath_F . SpeedSee the following page for details, including how to order online via My Virgin Media or through the Connect app. Tap Add a room, Tap the room you're in. on 01-07-2023 18:05. However, I don't have any options for ordering a Pod through the app. Phone. Can I order a WiFi Pod on the Virgin Media Connect app? Yes, but only if you’re not getting download speeds of at least 20Mbps in every room. . How to perform the scan and order the wifi pods when using the Connect app. As you are a Volt customer, you get the Pods free, otherwise they are £8 pm. Using our mesh WiFi Pods (white), boost your home broadband coverage and make sure no room is left unconnected. You can even reboot your Hub from the comfort of your sofa. All the information you need to setup your first Pod or fix an. I have spent an hour looking through the VM website and I can - 5149114. Our new WiFi Max service allows you to have up to 3 pods. No setup fee. Current VM broadband only customer. QuickStart, set up and connections. VM will only send out one at a time, and there must be at least 7 days before ordering each one. Thank you @Wytham. Still having problems? You might need an intelligent WiFi Booster to give your signal, well, a boost. Many thanksQuickStart, set up and connections. According to the blurb, if Virgin Media customers “can’t stream Netflix and YouTube content in glorious UHD or 4K in every room due to poor WiFi speeds below 20Mbps“, they’ll be offered up to 3 mesh WiFi pods (repeaters) to help improve their connectivity or, as above, you’ll get £100 credit back if the pods don’t help. Virgin Media Community. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. At least 30Mbps download speeds in every room or £100 one-off credit. If the scan picks up that you need a pod it will allow you to order some. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. - 5391224. Wow, so basically I will be charged up to £10 a month on top of the £110 I am already paying for basic broadband, basic TV package and a phoneline I can not use! Time to switch providers!! Please see message 2 on the following <<< pinned post >>> which details how to request the wifi pods. If the scan picks up that you need a pod it will allow you to order some. Hi stiffers . Wait 2 mintues for Scan. The hub is located towards the back of my home but I didn't have anywhere near these wireless issues when I had the SH3. Reply. Following that if you need additional pods you can order them by logging into /my-virgin-media ,. Then Start the scan again. The Virgin Media Connect app is the control unit for your WiFi. I don't work for Virgin Media. The app should fine tune your connection and make it stronger in your various rooms and then if you meet the criteria order a pod for you. Clicking on Chat to us now does nothing. This shiny new version of the app is the control unit for your WiFi that helps get your Virgin Media broadband up and running. Scan your home using the free Virgin Media Connect app and, if it finds signal blackspots, you can now order an Intelligent WiFi Pod by calling 0800 064 3850. The pods can only be sent out one at a time too. Buy a £30 Wi-Fi Repeater from Argos or Amazon etc ! Be aware that the correct placement of the Wi-Fi Repeater is mid way between the Hub and the son's bedroom. Our home scan feature will guide you from room to room to carry out WiFi speed tests. I have the 1gb package, I have run the speed test which confirmed the. I'm going round in circles trying to get a pod online or within the My Connect app. To see if you need a WiFi Pod, simply test your speeds on the Virgin Media Connect app. Apologies for the delay in responding. Thanks for reaching out to us. Networking and WiFi. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for £8 a month with your first WiFi Pod provided automatically. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Chatter and natter. Chatter and natter. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. However, when I downloaded and used Chrome on my iPad, I found the icon and used it to have a message conversation with “Andi BOT” about ordering a WiFi Pod. However they can be chargeable depending what package you on. Looking from our end, we can see that you have already contacted the team about ordering some pods for your home. Can I just confirm have you followed these exact steps when scanning: · Tap Start the scan. If you have no luck with the app you can call 0800 064 3850 to order. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. WiFi Pods and Boosters. Tap Start the scan. Broadband. Also I need to order a WiFi pod which is now included in my Volt package, (coverage is terrible in. After it has done this, it suggests that you 'rescan' the room. on 04-05-2023 16:40. I have merged them now. you will be. Please do get in touch if you require any further assistance, and we will be happy to help. I have a volte account and It is saying to click to order the pods on the app but then I am taken to a page asking me to chat with somebody to upgrade. I'm going round in circles here trying to order a WiFi Pod. However they can be chargeable depending what package you on. Then Start the scan again. Networking and WiFi. Networking and WiFi. They are free on Volt, 1GB or Oomph bundles. Hello Virgin Team, I have the same problem and I'm going in circle trying to order a WiFi pod from the connect app. You can also call the direct number 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) They are free if you are on the. HI had virgin media installed on Saturday. Tap Order a WiFi Booster if an option. The pods are free on the Volt bundles, however you don't receive them automatically, they need to be ordered after running wifi tests which show your speed is less than 30Mbps. Networking and WiFi. We recently had VM fibre installed and the engineer said we needed to wait 14 days before ordering any WiFi Pods. 10 minutes ago. QuickStart, set up and connections. Tap Start the scan. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. I am so sorry that you have also faced an issue ordering a Pod. I have merged them now. . on 17-07-2023 18:24. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I have spent weeks now, on the vm connect app, customer service phone calls and live chat to no avail. Apologies for the delay in responding. you can order a WiFi Pod online – just run a test on your services first. Hi stiffers The pods are free on the Gig1 package, Ultimate Oomph, or any Volt bundle, however if you are on any other package then they are £8 a month. If everything’s okay with the Hub, the app will take you through to order a WiFi Pod to help boost your WiFi connection. Hi @Zahra_m27 . Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. Stream from Virgin Media. Hi Having a few bedrooms with weak signals (below 20Mb), I've attempted to use the Connect app to confirm and then allow me to order a WiFi pod. Hi @Pinkle89 thanks for getting back to us. 1 ACCEPTED SOLUTION. I have a Volt package so should be able to get up to 3. Wait 2 mintues for Scan. Watch on As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. Glad to hear the first pod has arrived and the second is on the way! We would love to know how you get on with them. Virgin Media’s new superfast market beating money-back WiFi guarantee! Powered by our Intelligent WiFi technology, connect app and WiFi Pods. Networking and WiFi. Account - Cable. 3 weeks ago. You can also check out how all your WiFi Pods are doing – see their signal strength, see which devices are connected to each one, get troubleshooting tips, rename them and much more. The best way to get a pod order is download the Virgin Connect app, from here do a scan.